Last updated: 10 September 2026
This privacy policy explains how One Stop Paints collects, uses and protects your personal information when you use our website, contact us, create an account or place an order.
We only collect information that we need to operate our website, process orders, provide customer service and meet our legal obligations. We do not sell your personal information.
One Stop Paints is responsible for the personal information described in this policy.
Our postal address is: Unit 7 Douglas House, Lock View Lane, Milton Keynes, Buckinghamshire, MK1 1BA .
If you have a question about your personal information or this policy, please contact us.
The information we collect depends on how you use our website. It may include:
If you choose to use a third-party sign-in option, we may also receive basic account information from that provider in accordance with the permissions you approve.
Payments may be processed on our behalf by a specialist payment provider. Information required to complete the payment is passed securely to the payment provider as part of the transaction.
We do not use your payment information for purposes unrelated to processing your order, refunds, fraud prevention or resolving payment issues.
We use personal information where it is necessary to provide the products or services you have requested, operate our business or meet a legal requirement. This can include:
UK data protection law requires us to have a lawful reason for using personal information. Depending on what we are doing, we may rely on:
Where we rely on consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that was lawful before it was withdrawn.
We do not sell or trade your personal information. We may share limited information with trusted organisations where this is necessary to operate our business or provide your order.
These may include:
We only provide these organisations with information that is reasonably necessary for the service they provide.
Cookies are small pieces of information stored on your computer, phone or other device when you visit a website. They can be used to keep the website working, remember information during your visit and help us understand how the website is being used.
We use essential cookies where they are needed for functions such as sessions, security, account features and shopping functionality. These cookies are necessary for parts of the website to work correctly.
We may also use analytics services, including Google Analytics, to help us understand how visitors use the website. Where consent is required, non-essential analytics cookies will only be used after you have chosen to accept them.
You can also control or delete cookies using your browser settings. Blocking some essential cookies may prevent certain parts of the website from working correctly.
We do not keep personal information for longer than we reasonably need it. How long information is retained depends on why it was collected.
When information is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably possible.
We use appropriate technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No website or internet transmission can be guaranteed to be completely secure, but we regularly review the measures used to protect our website and the information we hold.
Some of the technology and service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection requirements.
Depending on the circumstances and the reason we are using your information, you may have the right to:
These rights do not apply in every situation, and there may be legal reasons why we need to continue keeping or using certain information.
To exercise any of these rights, please contact us. We may need to ask for information to confirm your identity before responding to a request.
If you are concerned about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Our website and products are not intended specifically for children and we do not knowingly collect personal information from children where it is not appropriate or necessary to provide our services.
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of those websites. If you follow an external link, you should review that organisation's own privacy information.
We do not use personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you.
We may update this privacy policy when our website, services or legal obligations change. The latest version will always be published on this page and the date at the top of the policy will be updated when significant changes are made.
